Effective Date: 05/2025

Welcome to latr ("we", "us", "our"). These Terms and Conditions govern your use of our website located at www.latr.design and your purchases of our household products.

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. Company Information

Moonchallenege Unipessoal LDA
Registration Number: 
VAT Number: 517033097
Contact Email: support@latr.design

2. Eligibility

You must be at least 18 years old to purchase products from our website. By placing an order, you confirm that you meet this requirement.

3. Products and Availability

All products displayed are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue any product at any time.

4. Orders and Contract Formation

After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. A contract is formed only when we dispatch your ordered items and send you a shipping confirmation.

We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in product information, or suspicion of fraudulent activity.

5. Prices and Payment

All prices are in Euros and include applicable VAT in accordance with EU law. Shipping costs will be added at checkout and displayed before you confirm your order.

We accept the following payment methods: Paypal and major credit and debit cards. Payment must be made in full before we dispatch your order.

6. Shipping and Delivery

We ship to countries within the EU. Estimated delivery times are provided at checkout. We are not responsible for delays caused by events outside our control.

7. Right of Withdrawal (EU Consumer Rights)

As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

Withdrawal Period: 14 days from the day you (or a third party indicated by you) receive the goods.

How to Withdraw:
You must inform us of your decision by a clear statement (e.g., email or letter). You may use the model withdrawal form provided below, but it is not mandatory.

Return of Goods:
You must return the goods to us within 14 days of informing us of the withdrawal. You bear the direct cost of returning the goods.

Refund:
We will refund all payments received from you, including the cost of standard delivery, within 14 days from the date we receive the returned goods or proof of return.

Exceptions:
This right does not apply to:

8. Warranty and Liability

We comply with all statutory warranties under EU law. If your product is defective, you have the right to a free repair, replacement, or refund.

Our liability is limited to the amount paid by you for the product, except in cases of:

9. Personal Data

We process your personal data in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR).

10. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of [Your Company Name] or its licensors and is protected by copyright and other intellectual property laws.

11. Governing Law and Disputes

These Terms are governed by the laws of Portugal.
Disputes shall be subject to the jurisdiction of the competent courts in Portugal.

Consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

12. Amendments

We may update these Terms from time to time. The latest version will always be posted on our website with the effective date. Continued use of the website implies acceptance of the updated terms.

13. Contact

If you have any questions about these Terms, please contact us at:

Email: contact@latr.design